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FAQ

1911


Can I make changes to my order after it is sent?

Please try to be sure of your desires when sending your initial order. A computer generated work order is produced for your firearm soon after is arrives. This work order outlines the details of the work to be performed and all necessary parts to be supplied. A printed copy of the work order, along with all necessary parts, are put with the firearm at this time. When changes are requested, the work order must be modified in the computer. We must then print a copy of the modified work order and make sure the original work order is replaced. If the changes involve parts, we must remove and restock the parts originally requested and replace with other parts. This process is time consuming and invites errors. However, we will allow one change (parts or services) free if work has not progressed too far. Additional changes will cost $25.00 each. Changes may be requested by phone, BUT WE WILL TAKE RESPONSIBILITY ONLY FOR CHANGES THAT ARE REQUESTED IN WRITING.

Shipping


How do I order a complete firearm?

For complete gun orders,

  1. Any personalized request (example: a custom serial number gun) or guns over $3,000.00 in estimated value will require 50% down payment to start work and the remaining 50% is due upon completion.
    • A $100.00 processing fee will be assessed for any non-personalized canceled order.
      • (Any personalized orders will forfeit their deposit upon order cancellation)
  2. Any gun under $3,000.00 in estimated value will require a $500.00 down payment and the remaining balance is to be collected upon completion of work.
    • A $100.00 processing fee will be assessed for any canceled orders.

A written order describing model, caliber, and full particulars as to options, accessories, or special features needs to be sent to CCG inc. with all gun orders. When the gun is complete, we will send an invoice for the balance due. An original, signed copy of your dealer’s license (FFL) must be on file with us before we can ship. The gun will be shipped to the dealer when payment in full payment is received.


What is your nonpayment policy?

Complete Gun Invoices
Complete guns must be paid for within 90 days of the invoice date. Failure to provide payment will result in the FULL loss of the deposit, as well as the firearm (as well as anything else provided within the work order) to be placed into the showroom inventory of Clark Custom Guns.

Customer Conversion Invoices.
If you prefer to prepay, we reserve the right to adjust for over or under payment at time of invoicing. We do not require a deposit or prepayment for work if you send your firearm for modification. An invoice will be sent when the work is complete. If for any reason you are unable to pay your invoice at the time of completion, call us and we will try to come to a reasonable solution. Otherwise, the following policy applies: Statements, indicating an invoice is over thirty days old, are mailed monthly. Late fees will be added to any invoice over 30 days old. If a second statement is necessary, it will be sent UPS Certified Mail along with a notice that your gun will be sold if payment in full is not receive within 30 days. After 30 days (approximately 90 days from the date of the original invoice), your firearm will be sold and you will receive no compensation from its sale.


How and when do I pay?

A $500.00 (or 50% of total on custom serial number guns or guns over $3,000.00) deposit is required on complete gun orders. We do not require a deposit if you send in your firearm for conversion. When the work or firearm is complete, you will receive an invoice. Shipment will be made immediately if payment is made by certified check or money order. If personal or company check is sent, we will ship two weeks from the date we receive payment. Discover, VISA, and MasterCard are accepted.

Complete Gun Invoices.
Complete guns must be paid for within 15 days of the invoice date. Nonpayment will result in the loss of the FULL deposit and the firearm will be put back into inventory.

*All products and services from Clark Custom Guns Inc. will be subject to state and local tax collection unless collected by customers locality.